Frequently Asked Questions
Q: Who is Independent Living Aids?
A: Independent Living Aids, LLC is
the country's oldest privately held mail-order business specializing in products
for the blind and visually impaired. We have been creating and distributing
products that help people live independent lives for over 30 years!
Q: Is your site accessible to the blind or visually-impaired?
A: Our Web site was designed in complete compliance
with the official standards for Web accessibility. And we are certified by
the NFB (http://www.nfb.org/seal/cert_list.htm)
as a fully accessible site. As a result of our commitment to accessible design,
there are a few known issues with older Web browsers. We are working hard
to resolve these as well. The site works excellently for low vision and screen
reader users in Internet Explorer and very well in Netscape, and will soon
be ready for MSN TV as well. If you experience a problem please email webmaster@independentliving.com.
Describe the problem and the browser version you are using. We promise to
continue to make this site even more accessible so that shopping at independentliving.com
for low vision aids and products for the blind will be an easy and enjoyable
experience for you.
Q: I am nervous about ordering on the Internet. Is your site secure?
A: Yes! www.IndependentLiving.com is a goDaddy
Secure Site. We use SSL security layer for all sensitive information transfers.
When you go to check out, you will see the padlock in the lower corner of
your browser lock and the 'http://' protocol indicator in the address window,
will change to 'https://' indicating a secure connection. Our
identity is guaranteed by goDaddy, and certified with the goDaddy
Seal. Again, we want you to feel safe and secure, and shop with comfort
as you peruse our site for your low vision needs. For more information, please
read our privacy
policy.
Q: What are you shipping options?
A: Standard shipments are sent by UPS &
USPS to all 50 states. Second-day or overnight delivery is available at an
extra charge, depending on the weight of the shipment (please call for pricing).
Additional shipping charges may apply to some items and are indicated next
to their price; add this surcharge to the regular S&H charges for the
remainder of the order. For more information, see our page on Terms
and Policies
Q: How long does it normally take to ship?
A: In stock items usually arrive within 3 to
5 business days of your order. Some items are shipped directly from the manufacturer
and may take 2 to 3 weeks.
Q: How can I check on my order status?
A: When you place your first order you are asked
to register. Once you have registered you can always click on Order
Status to view your current order situation. If you have not registered,
and have already placed an order, you will have to delete your 'cookies' in
order to be given the opportunity to register again, on your next order.
Q: What different payment options do you offer?
A: Visa, MasterCard, Discover or American Express.
And for mail orders, we accept personal checks and money orders. Orders from
overseas will be contacted by email or phone; we reserve the right to request
a money transfer in order to fulfill those orders.
Q: How do I know if you received my order?
A: If you provide your email address when placing your order, you will receive various confirmation emails as your order is processed. You may also call us toll-free at 800-537-2118 and speak with one of our knowledgeable and friendly Customer Service Representatives.
Q: How can I order a catalog?
A: Access our Free Catalog Request Page, or call us toll-free at 1-800-537-2118 and speak with one of our knowledgeable and friendly Customer Service Representatives. We'll be happy to send you one, or to send one to someone else for you.
